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Tel: 07748856601

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OPENING HOURS

Mon - Fri: 9am - 5pm

Saturday: 11am - 4pm

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FREQUENTLY ASKED QUESTIONS

HOW MUCH DO YOU CHARGE?

See our prices page for the full price structure

HOW MANY DOGS ARE WALKED AT ONE TIME?

We believe dogs have more fun if they can play and interact with other dogs. Our groups are kept small with groups of up to a maximum 4 dogs per person. Group are carefully selected with breed, age, sex and personality in mind and can be discussed with the owner beforehand, We do offer an individual walk service which is subject to availability. 

WILL I MEET MY DOG WALKER?

Yes. We offer a free face-to-face initial consultation in order to understand your dog’s personality and needs. This will also give you the chance to get to know us, and ask any questions you might have and find out how things work.

DO YOU ARRANGE PICKING UP AND DROPPING OFF OF THE DOGS?

Yes, We collect your dog from your home/place of work at an agreed time set by you and then return them after their walk.

ARE YOU INSURED?

Yes. Hereford Walkies is fully insured, this includes key cover. Feel free to ask to see a copy of our insurance certificate.

DO I NEED TO BE HOME WHEN YOU COLLECT OR DROP OFF MY DOG?

No. Most clients are comfortable sharing a set of keys with Hereford Walkies to enable us to collect and drop off your dog even if you are not home. 

WHAT DO I IF I NEED TO CANCEL?

Please contact us by email or telephone giving at least 24 hours notice, for no charges to apply

WHAT DO YOU DO IN CASE OF AN EMERGENCY?

In the unlikely event of an emergency, we will immediately call and notify you. In the original consultation, we ensure that we have all the family emergency contact details. If veterinary assistance is needed, we will take your dog to your named vet or, depending on the circumstances, to the nearest possible one.

WILL MY DOG BE SUPERVISED AT ALL TIMES?

Yes. Your dog will be under constant supervision by an experienced dog walker, and will NEVER be left unattended.

WHERE DO YOU WALK?

We will cater to your dog’s needs, all of our walks are safe and away from traffic, however if you feel you dog would be better suited to a walk elsewhere, then we will try to accommodate this. Please see Our Favourite Walks page (Coming Soon)

MY DOG HAS NOT BEEN SPAYED OR NEUTERED, CAN HE/SHE SILL BE WALKED?

MY DOG HAS NOT BEEN SPAYED OR NEUTERED, CAN HE/SHE SILL BE WALKED?

This can discussed in the initial consultation, each dog will be considered separately but we reserve the right to refuse any dog.

DO YOU TAKE BITCHES IN SEASON?

No. It is Hereford Walkies policy to never take a bitch which is in season.

WHAT SECURITY MEASURES DO YOU HAVE?

Your key will be kept secure and away from personal information and no key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately. Your personal information will never be sold or discussed with any 3rd parties in accordance with the GDPR Data Protection Act.

WHAT HAPPENS IF MY DOG DOESN'T GET ON WITH ANOTHER DOG?

We carefully select which dogs will walk together, if we find an imbalance within the group we will switch accordingly and inform you of our decision. We want all of our dogs to enjoy their walk.

DO YOU OFFER YOUR SERVICES ON THE WEEKENDS AND BANK HOLIDAYS?

Yes for regular clients, however this may impact our price structure, please contact us for details.

HOW DO YOU TRANSPORT THE DOGS TO THE WALK LOCATION?

We have a fully insured dog mobile, which has a dog guard and cages fitted. Each cage has non slip mats to make the journey to the walk as safe as possible.

I ONLY REQUIRE OCCASIONAL WALKS FOR MY DOG, NOT EVERY WEEK OR EVERYDAY, CAN YOU HELP?

Yes. We are happy to provide services as and when you require, assuming we have diary availability.  We recommend that you give as much notice as possible.

DO YOU HAVE A VETERINARIAN BACKGROUND?

No, I do not. However, we have worked with several dogs and understand they have different needs. We also have a great relationship with our dog’s vet. We have also completed a first aid canine course and always carry a first aid kit.

WOULD YOU STAY OVERNIGHT AT A CUSTOMER'S HOME TO CARE FOR DOGS?

Yes, subject to availability please give us a call to discuss.

WE JUST GOT A PUPPY AND WE BOTH WORK, WHAT SERVICES DO YOU PROVIDE FOR A PUPPY?

Puppies usually have to go out every 2-3 hours. For example if you are gone for 8 hours, we will come over twice during the day and let the puppy out, feed and cuddle the puppy. Having a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other dogs, once they have received their vaccinations.

CAN MY DOGS STAY WITH YOU?

We do not have the facilities yet to accommodate multiple dogs.

WHAT HAPPENS IN BAD WEATHER?

We get wet!! We will clean and dry your dog off as much as possible. We do ask that you leave out a towel out and if you have a hose that we have access to this. For extreme weather conditions (Snow/Ice/Heatwaves) we will never put the dogs at risk so we will tailor our services to make sure this works for you and your pooch.

DO YOU WALK DOGS OFF THE LEAD?

It depends on what you want- but generally yes! If your dog is a little bit rusty on their recall then we can keep them on a long lead. And let them run and play in safety! We will only let your dog off lead once we have written consent and it is safe to do so.

CAN YOU ADMINISTER MY DOGS MEDICATION?

Hereford Walkies are happy to administer medication for your dogs(s), in accordance with your written instructions.

DO YOUR SERVICES CATER FOR ALL DOG BREEDS?

We take each dog on its own merit and not on reputation of particular breeds. We meet all dogs before we walk them and each new dog is subject to a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.

WHEN ARE YOU AVAILABLE TO WALK MY DOG?

We walk all day, Monday to Friday. Weekend bookings are available for regular clients - subject to availability. 

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